Terms of Service
Welcome to venutro.com (the "Website"), operated by:
Houssem Online-Handel Owner: Houssem Online-Handel Ringslebenstr. 2a, 12353 Berlin, Germany Email: support@venutro.com
By accessing the Website or placing an order, you agree to be bound by these Terms of Service.
1. Products and Pricing
We make every effort to display our products, including colours and descriptions, as accurately as possible. Prices are listed in the currency shown at checkout and may be updated at any time without prior notice. We reserve the right to limit quantities or refuse any order at our discretion.
2. Orders
Placing an order constitutes an offer to purchase, which we may accept or decline. We will confirm acceptance of your order by email. We reserve the right to cancel any order — for example due to stock unavailability, pricing errors, or suspected fraud — in which case you will receive a full refund.
3. Payment
Payment is processed securely at checkout by our payment providers. Full payment is required before an order is dispatched.
4. Shipping and Delivery
Shipping is carried out worldwide, including to Australia, generally within 6–20 business days depending on destination. Full details are set out in our Shipping Policy. Import duties or taxes (such as Australian GST) may apply depending on your country and order value, and are the responsibility of the customer unless otherwise stated at checkout.
5. Right of Withdrawal, Returns, and Consumer Guarantees
Your rights to cancel, return, or seek a refund or replacement are set out in our Refund Policy. Where you are a consumer in Australia, nothing in these Terms limits your rights and remedies under the Australian Consumer Law, including the consumer guarantees that goods be of acceptable quality and fit for purpose. Where you are a consumer in the European Union, your statutory right of withdrawal applies as described in our Refund Policy.
6. Intellectual Property
All content on the Website — including text, graphics, logos, and images — is owned by or licensed to Houssem Online-Handel and may not be copied, reproduced, or used without our prior written consent.
7. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Website or our products. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including consumer guarantees under the Australian Consumer Law.
8. External Links
The Website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these third-party sites.
9. Dispute Resolution
If you are an EU consumer, the European Commission provides a platform for online dispute resolution (ODR), available at https://ec.europa.eu/consumers/odr/. We are not obliged, and do not currently intend, to participate in proceedings before a consumer arbitration board.
10. Governing Law
These Terms are governed by the laws of Germany, without regard to conflict-of-law principles, except that if you are a consumer resident in Australia, the European Union, or another jurisdiction, the mandatory consumer protection laws of your country of residence will continue to apply where they provide you with greater protection.
11. Changes to These Terms
We may update these Terms from time to time. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
12. Contact
Houssem Online-Handel, Ringslebenstr. 2a, 12353 Berlin, Germany Email: support@venutro.com
