Shipping Policy
1. Order Processing
Orders are processed within 1–3 business days of payment confirmation. During sale periods or high-demand launches, processing may take slightly longer, and we will notify you of any significant delay.
2. Shipping Destinations and Timeframes
We ship worldwide. Estimated delivery times after dispatch are:
- Australia: 6–16 business days
- Europe: 5–15 business days
- Rest of world: 7–25 business days
These are estimates only; actual delivery times can vary due to customs processing, carrier delays, or local conditions outside our control.
3. Shipping Costs
Shipping is 100% free worldwide, including to Australia — there are no shipping fees added at checkout.
4. Customs, Duties, and Taxes
Depending on your country and the value of your order, customs duties, import taxes, or GST/VAT may apply on arrival (for example, GST on low-value imported goods into Australia). These charges, where applicable, are the responsibility of the customer and are not included in the item price or shipping cost unless explicitly stated at checkout.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your parcel's progress.
6. Delayed, Lost, or Missing Orders
If your order has not arrived within the estimated delivery window, please contact us at support@venutro.com with your order number so we can investigate with the carrier and find a resolution — including reshipment or refund where appropriate.
7. Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer, though we will do our best to assist in resolving the issue.
8. Contact
Houssem Online-Handel, Ringslebenstr. 2a, 12353 Berlin, Germany Email: support@venutro.com
