Privacy Policy

This Privacy Policy describes how Venutro ("we", "us", "our") collects, uses, and discloses your personal information when you visit venutro.com (the "Website") or make a purchase from us, wherever in the world you are located.

1. Data Controller

The data controller responsible for your data is:

Houssem Online-Handel Owner: Houssem Online-Handel Ringslebenstr. 2a, 12353 Berlin, Germany Email: support@venutro.com

2. Information We Collect

• Contact data: name, billing address, shipping address, email address, phone number
• Payment information: processed securely through our payment providers; we do not store full card details
• Order details: products viewed, ordered, or returned
• Technical data: IP address, browser type, device data, and cookies collected as you browse the Website

3. How We Use Your Information

We use your data to:

• Process and fulfil your orders, including shipping and customer service
• Respond to enquiries and provide support
• Secure and improve the Website
• Send marketing communications, but only where you have given your consent (e.g. newsletter opt-in)

4. Hosting via Shopify

Our store is hosted by Shopify Inc. Shopify provides the underlying e-commerce platform and stores your data on its secure servers, which may be located outside your own country, including outside the European Union. Shopify's own privacy policy governs its handling of this data.

5. Payment Providers

Payments are processed by our chosen payment providers (e.g. PayPal, Klarna, credit card processors). Your payment data is shared with these providers solely to complete your transaction, and their own privacy policies apply.

6. Cookies and Tracking

We use functional cookies to run the shopping cart and manage sessions. We also use the Meta Pixel (Facebook Pixel) to measure and optimise our advertising. Marketing cookies are only activated after you give consent through our cookie banner. You may withdraw this consent at any time.

7. Sharing Your Data with Shipping Partners

To deliver your order — including to Australia and other international destinations, typically within 6–16 business days — we share your name, shipping address, and phone number with our fulfilment and logistics partners, solely for the purpose of shipping your goods.

8. International Data Transfers

As we ship and sell worldwide, your personal data may be transferred to and processed in countries outside your own, including countries that may not have equivalent data protection laws. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for these transfers.

9. Data Retention

We retain personal data only as long as necessary to fulfil the purposes described above, or as required by law (for example, tax and accounting obligations).

10. Your Rights

If you are in the European Union, under the GDPR you have the right to access, rectify, erase, or restrict processing of your data, and the right to data portability. You may lodge a complaint with your local supervisory authority (for us, the Berliner Beauftragte für Datenschutz und Informationsfreiheit).

If you are in Australia, under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to access and correct your personal information, and to make a complaint about how we handle it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Wherever you are, you can contact us at any time to ask what data we hold about you or to request its deletion.

11. Contact Us

Houssem Online-Handel, Ringslebenstr. 2a, 12353 Berlin, Germany Email: support@venutro.com