FAQ

 (Frequently Asked Questions)

How long will it take to receive my order?

Your order will be dispatched within 2 to 3 business days. After dispatch, the average delivery time is 5 to 20 business days worldwide.

Where do you ship and how much are the shipping costs?

We ship worldwide! Shipping is 100% FREE for all orders.

Where are we based?

Our company is based in Germany.

Who will deliver my package?

Your items will be delivered by your local postal service (e.g., DHL, Australia Post, USPS, Royal Mail, depending on your country).

What are the delivery hours?

Deliveries are made during the standard business hours of your local post office or delivery service.

What happens if no one is home?

Don't worry! If the package is small enough, it will be placed directly into your mailbox. Otherwise, it will be left at your local post office or sorting center, where you can easily pick it up.

I provided the wrong shipping address, what should I do?

Don't panic! If your order has not been shipped yet, please contact us immediately so we can update your details. However, once an order has left our warehouse, no further changes can be made in accordance with our Terms and Conditions.

Is your website secure?

Yes, this website is 100% secure. We take security very seriously:

  • Our entire website is hosted on an HTTPS server (indicated by the small padlock icon in your browser's address bar).

  • Unlike many other shops, ALL our pages are encrypted, protecting them from hacker attacks and malicious software.

  • For payments, we use Stripe and PayPal, the world's leading providers for secure online transactions.

    • Which payment methods do you accept?

    We currently accept all major credit cards and PayPal. We do not accept checks, bank transfers, or cash on delivery (COD).

    What happens if I am not satisfied with my product?

    We offer a 100% "Satisfaction or Money-Back" Guarantee! If for any reason the product does not meet your expectations, you can return it to us within 14 days of receipt. We will issue a full refund as soon as the item arrives back to us.

    Condition: The products must be in perfect condition. The return is completely free of charge for you. Please contact us via email at hilfe@venutro.com to receive your free return label (QR code/label).

    Do you have any other questions?

    If you have any further questions, please feel free to reach out to our customer support team at hilfe@venutro.com. We are always happy to help!