Politique de confidentialité


This Privacy Policy describes how Venutro (hereinafter referred to as "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase from venutro.com (hereinafter referred to as the "Website").

1. Data Controller

The data controller responsible for processing your data under the General Data Protection Regulation (GDPR) is:

Houssem Online-Handel Owner: Houssem Hamzaoui

Ringslebenstr. 2a

12353 Berlin

Germany

Email: hilfe@venutro.com

2. Collection and Storage of Personal Data

We collect various types of information to provide our services to you:

  • Contact Data: Name, billing address, shipping address, email address, and phone number.

  • Payment Information: Credit card details or other payment information required to process transactions through secure payment service providers.

  • Order Details: Information regarding the products you view or purchase.

  • Technical Data: IP address, browser type, operating system, and device data when you visit our Website.

3. Purpose of Data Processing

We use your data for the following purposes:

  • For the fulfillment of contracts (processing and shipping your orders).

  • To provide customer service and respond to your inquiries.

  • For the optimization and security of our Website.

  • For marketing purposes (e.g., newsletters, provided you have given your explicit consent).

4. Hosting via Shopify

Our online store is hosted by Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products to you.

Your data is stored on Shopify’s secure servers and may also be processed outside the European Union. For more details, please refer to Shopify’s own Privacy Policy.

5. Payment Service Providers

To process payments, your data will be forwarded to the chosen payment method provider (e.g., PayPal, Klarna, credit card companies). The privacy policies of the respective providers apply.

6. Cookies & Tracking (Meta Pixel)

We use functional cookies to manage the shopping cart and user sessions. Additionally, we use the Meta Pixel (Facebook Pixel) to analyze and optimize our advertising campaigns.

The use of marketing cookies occurs exclusively after your explicit consent via our cookie banner, in accordance with Art. 6(1)(a) GDPR. You can withdraw this consent at any time.

7. Disclosure of Data (Logistics and Shipping)

Your data is only shared to fulfill the contract and deliver the goods. In order to offer you free shipping and delivery times of 6–20 business days, we work together with specialized fulfillment service providers and external logistics partners. The recipient's first and last name, shipping address, and, if applicable, phone number will be shared with these partners solely for the purpose of shipping the goods:

  • For processing your order and handing over the merchandise.

  • To shipping and transport companies.

  • To payment providers for payment processing.

8. Data Retention Period

We store personal data only for as long as required by law (e.g., for tax compliance purposes) or as necessary to fulfill the contract.

9. Your Rights

Under the GDPR, you have the following rights:

  • Right of access to your personal data stored by us.

  • Right to rectification of incorrect data.

  • Right to erasure of your data (Right to be forgotten).

  • Right to restriction of processing and data portability.

  • Right to lodge a complaint with a competent supervisory authority (In Berlin: Berliner Beauftragte für Datenschutz und Informationsfreiheit).

If you wish to exercise your rights, simply contact us via email.

10. Contact Us

For any questions regarding data protection, please contact us at:

Houssem Online-Handel Ringslebenstr. 2a, 12353 Berlin, Germany

Email: hilfe@venutro.com